FAQ
What sizes do you offer?
Our loungewear is available in a range of sizes. Please refer to our Size Guide on each product page for the most accurate fit recommendations.
Does your loungewear run true to size?
Yes! Most of our pieces are designed to fit true to size with a comfortable, flattering stretch. If you're between sizes and prefer a more relaxed fit, we recommend sizing up.
How long does shipping take?
Orders are processed within 1–2 business days. Once shipped, standard delivery typically takes 1-3 business days, depending on your location.
How can I track my order?
Once your order has shipped, you'll receive a confirmation email with a tracking number so you can follow your package every step of the way.
Can I cancel or change my order?
Orders begin processing quickly. If you need to make changes, please contact us immediately. While we'll do our best to accommodate your request, changes cannot be guaranteed once processing has begun and orders cannot be cancelled once submitted.
What is your return policy?
Due to the nature of our products, all sales are final. We do not accept returns, refunds, or exchanges unless you receive an incorrect or defective item.
What if I receive a damaged or incorrect item?
Please contact us within 48 hours of delivery with your order number and clear photos of the item. We'll gladly review the issue and work toward a resolution.
How should I care for my loungewear?
To preserve the quality of your garments, we recommend:
- Machine wash cold on a gentle cycle.
- Wash with like colors.
- Do not bleach.
- Hang dry or tumble dry on low heat.
- Do not iron directly on printed logos or graphics.
Do you restock sold-out items?
Some collections are limited edition and may not be restocked. Be sure to subscribe to our email list and follow us on social media for restock announcements and new releases.
How can I contact customer service?
For any questions or concerns, please email us at @tudyprettiquecompany@gmail.com. We aim to respond within 24–48 business hours.
How can I contact customer service?
For any questions or concerns, please email us at support@tudyprettique.com. We aim to respond within 24–48 business hours.